Frequently Asked Questions
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| Q. Is there a difference in the quality of oil in the different packages? |
| A. No, all the jojoba is the same quality. The packages vary in quantity and cost. |
| Q. Why should I use jojoba? |
| A. Jojoba is similar to our own body oils. That is why it is readily absorbed and feels so silky. For more details, please click here |
| Q. What is the cost of postage? |
| A. Our aim is to keep the cost of postage and packaging to our customers to a minimum. We recycle packaging where possible in line with our environmental policy. The postage charged depends on the total cost of the order. For more information, please click here. |
| Q. Is it tested on animals? |
| A. No, our products have never been tested on animals. |
| Q. How safe is it to use? |
| A. Mexican Indians have used it for centuries with no ill effects. It has proven to be one of the most hypoallergenic cosmetics available. |
| Q. What is your privacy policy? |
| A. None of your information will be disclosed to anyone not involved with our transaction unless required by law. |
| Q. What is your refund policy? |
| A. We will refund or replace the product within 30 days of purchase if you are not satisfied. |
| Q. You apply jojoba to your face, how does it work? |
| A. Jojoba is used mainly for its moisturising benefits. An additional benefit is that it mimics the body’s natural sebum and will actually help to break up and dissolve sebum build-up that can result in acne. It acts as a sebum regulator and many acne sufferers have had relief from using jojoba. |
| Q. How do you apply the jojoba to your hair? |
| A. Apply a few drops (3-5) into the palm of your hand, distribute it evenly in your hand, then run your hands through your hair and massage into scalp. Allow the jojoba to be absorbed then wash hair with a mild shampoo or soap. Alternately, add a few drops to your favourite shampoo. |
| Q. Is it helpful with eczema? |
| A. Jojoba, as a natural skin moisturiser, can help alieviate the symtoms of dry skin caused by exzema. In some cases this can be quite considerable. Joshua, a 5 year old from Allambie in Sydney had very nasty eczema. His treatment began with banning soap, as it washes away the skin’s natural oils. He was bathed with warm water plus a few drops of jojoba oil. His eczema was gone in a few days. It can also help keep the skin healthy and so avoid exzema syptoms before they start. |
| Q. How about psoriasis? |
| A. Relief from psoriasis has been reported by the use of jojoba. |
| Q. Can I buy in bulk? |
| A. Yes, we supply 1 litre, 5 litre and 20 litres packs. |
| Q. What about winterised jojoba oil? |
| A. The only way to change the solidifying point of jojoba is to add something to it. Winterised jojoba has oils with a low solidifying point (eg canola) added. We use only pure Australian cold pressed jojoba and the fact that it solidifies at 10° C is proof of its purity.
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